Field Service Technician Pharma (m/f)

If you want to support our team in North America, then join us and apply for the position of:

Field Service Technician Pharma (m/f)

Locations:

Charlotte, NC or other


Key responsibilites and tasks:

  • Taking care of Schubert robotic packaging equipment at our customers in the pharmaceutical, medical device and healthcare industries including preventive and corrective maintenance activities, installation, commissioning, testing, production support, troubleshooting and validation.
  • Work on electrical systems, PC controls, PLC controls, servo drives and controls, and mechanical systems
  • Recommend technical solutions by examining customer machines; clarifying requirements with customer representatives
  • Provide phone support to customer technicians in order to facilitate the resolution of hardware/software issues
  • Increase sales opportunities by identifying untapped customer needs, product enhancements, and industry developments
  • Maximize customer satisfaction by working closely with customer contacts
  • Represent Schubert-Pharma to customers in a professional manner and provide effective and professional communication
  • Training of customer operators and maintenance staff
  • Must be able to travel for on-site servicing and installations; travel will be mainly within North America, occasional travels to the head office in Germany will be necessary


Skills and Qualifications:

  • Background in Mechatronics or Electronics
  • A minimum of 3 years hands-on experience in servicing or manufacturing of packaging machinery
  • Knowledge of robotic systems is desirable
  • Working knowledge of servo drives and control systems
  • Strong troubleshooting and problem solving skills
  • Positive attitude and ability to work independently, while still acting as a team-player
  • Ability to develop and maintain strong rapport with clients
  • Ability to communicate effectively both verbally and in writing
  • Flexibility – able to quickly adapt to new situations – and creativity – able to think “outside the box”
  • Able to commit to several months of initial training in Germany, as well as travel within North America for extended periods of time
  • Must have a valid work permit, drivers license´
  • Spanish language skills are advantageous

Schubert-Pharma offers a competitive salary and benefits program.

Email your resume to

Schubert-Pharma c/o Schubert North America
Charlotte, NC 28217
sales@schubert-na.com